Side Area Logo
Back to top
Follow us:

Terms & Conditions

Home / Terms & Conditions

Please read these terms carefully before using this site.

Who we are and how to contact us

Our Site is operated by Noa Vee Limited (We).

We are registered in England and Wales under company number 11184383.

Our registered office is at 20 Station Street, Waterhouses, Durham, United Kingdom, DH7 9AS

To contact us, please email

By using our site you accept these terms

By using Our Site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use Our Site.

You are also responsible for ensuring that anyone who accesses Our Site through your internet connection are aware of these terms of use, and that they comply with them.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of Our Site:

  • Our Privacy Policy.
    This sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using Our Site, you consent to such processing and you warrant that all data provided by you is accurate.
  • Our Cookie Policy.
    This sets out information about the cookies on Our Site.
We may make changes to our site

We may update and change Our Site from time to time to reflect changes to our business priorities and users’ needs.

We may suspend or withdraw our site

Our Site is made available free of charge.

We do not guarantee that Our Site, or any content on it, will always be available or be uninterrupted.

We may suspend or withdraw or restrict the availability of all or any part of Our Site for business and operational reasons.

We may make changes to these terms

We may amend these terms from time to time.

Every time you wish to use Our Site, please check these terms to ensure you understand the terms that apply at that time.

Our Contract

Noa Vee is neither a Buyer nor Seller of Products offered for sale in any form.

Noa Vee is an on-line marketplace and are agents of a seller only to the extent of use of our website as a platform for the Sellers Products and for collection and forwarding of your money.

Noa Vee is not responsible to you other than to receive your money and passing it onto the seller.

Noa Vee welcome any comments or complaints about a Seller which you make through our website.  You may act upon a complaint at our discretion for the benefit of the body of Noa Vee members.

Noa Vee is not responsible for the delivery of any product you order or for the returns and repayment procedure should you decide to return a product for any reason, although we will facilitate in any returns process.

These terms and conditions regulate the business relationship between you and us.  By using Our website free of charge, you agree to be bound by them.

We provide a marketplace for the supply of products.  We are in no way responsible for:

(1)  Locating and ordering a product.

(2)  Your choice of product.

(3)  Any aspect of the provision of the product.

(4)  Refund of payment for any product, although if we make the transaction, the Seller must inform us of the return/refund.

(5)  Complaint about any product.

In any dispute with a Seller, you should deal only with the Seller, although we are happy to facilitate with communication.

At our descretion, we may change this agreement.  The version applicable to your contract is the version which was posted on Our website at the time that the contract was made.

Your Account and Personal Information

When you visit Our website, you accept responsibility for any action done by any person in your name or under your account or password.  You should take all necessary steps to ensure that your password is kept confidential and secure.  You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorised manner.

You agree that you have provided accurate, up to date and complete information about yourself.  We are not responsible for any error made as a result of such information being inaccurate.

You agree to notify us of any changes in your information immediately it occurs.  If you do not do so, we may terminate your account.

The buying procedure

Noa Vee is not responsible for the fulfilment of your contract to buy a Product.

Prices listed on Our website by Sellers are inclusive of any applicable sales tax.

Unless it is clear to the contrary, you may assume that every sale is made by the Seller in the course of their business.

Products may be offered for sale subject to any discount or promotion arranged between Noa Vee and the Seller.

Subject to discounts and promotions, some Products are offered for sale at a fixed price.

All Products will be subject to a delivery charge which will be shown at the pay point.  The delivery charge will be fixed by the Seller for each Product offered for sale but it may be changed at the discretion of the Seller.  Once you have bought an item, the delivery charge offered to you cannot be increased. Noa Vee may offer to pay for postage once you have spent a certain amount.

Neither Noa Vee nor the Seller can be responsible for actions by any governmental authority as we are not responsible for duties, taxes, delays or impounding of any item.

You are required to pay in the currency in which the Product is listed for sale.

Every sale will be subject to the laws applicable but there shall not be implied any right which is neither a legal right not set down in these terms and conditions.

For security purposes (yours and ours) we will not permit more than a maximum number of transactions with you in a given period of time.

To make future use of Our website easier and faster for you, we will retain the personal and delivery information you give to us.  We will not retain information relating to your payment or credit card as this financial information never comes into our control.  The information is given into a page of our payment service provider. For details about disclosure of personal information please see our privacy notice.

Security of your card

We take care to make Our website safe for you to use.

Card payments are not processed through pages controlled by us.  We use one or more online payment service providers who will encrypt your card or bank account details in a secure environment.

If you have asked us to remember your credit card details in readiness for your next purchase or subscription, we will securely store your payment details on our systems.  Your details will be fully encrypted and only used to process transactions which you have initiated.

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in Our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from Our Site for your personal use and you may draw the attention of others within your organisation to content posted on Our Site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on Our Site must always be acknowledged.

You must not use any part of the content on Our Site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of Our Site in breach of these terms of use, you will lose your right to use Our Site and you must, at our option, return or destroy any copies of the materials you have made.


Our Site may make reference to ‘ethical’ branding. We understand that ‘ethical’ is subjective and varies between brands. We use this, and associated concepts, based on how the individual brands describe their ethos. Therefore, the content on Our Site is provided as general information only.

We make no representations, warranties or guarantees, whether express or implied, that the information on Our Site is correct or up to date and shall not be liable for your reliance on such information.

The information on Our Site is not intended to amount to advice nor is it endorsing any product or claiming it to be ethically sourced. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on Our Site.

We are not responsible for websites we link or make reference to

Where Our Site contains links or references to other sites and resources provided by third parties, these links and references are provided for your information only.

Such links and references should not be interpreted as approval or endorsement by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to Our Site in any website that is not owned by you.

Our Site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on Our Site other than that set out above, please contact

Our responsibility for loss or damage suffered by you

To the extent permitted by law, we exclude all implied conditions, warranties, representations or other terms that may apply to Our Site or any content on it.

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, Our Site; or
  • use of or reliance on any content displayed on Our Site.

Please note that we only provide Our Site for domestic and private use. You agree not to use Our Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We are not responsible for viruses and you must not introduce them

We do not guarantee that Our Site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access Our Site. You should use your own virus protection software.

You must not misuse Our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to Our Site, the server on which Our Site is stored or any server, computer or database connected to Our Site. You must not attack Our Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use Our Site will cease immediately.

Which country's laws apply to any disputes?

These terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

We use cookies to ensure that we give you the best experience on our website.